1. Product/Service Descriptions:
- We provide online running coaching services tailored to individuals’ needs and goals. Our programs are designed to enhance running performance, improve fitness levels, and support athletes in achieving their running objectives.
- Detailed program descriptions, including training methodologies, workout structures, and expected outcomes, are provided on our website.
2. Currency Display:
- All prices for our coaching services are displayed in United States Dollars, clearly indicating the currency associated with the fees.
3. Contact Methods:
- Customers can reach out to us through various communication channels:
- Email: matthew@fixrunning.com
- Phone: +1-825-706-4742
4. Fulfillment Policies:
- Refund Policy: We offer a full refund to customers who are not satisfied with our coaching services. Refund requests must be made within 2 weeks of the program start date.
- Delivery Policy: Our coaching programs are delivered online via third-party apps. Training materials, workout plans, and other resources are accessible through our designated platforms immediately upon program enrollment.
- Return Policy: As our services are digital and intangible, returns are not applicable.
- Cancellation Policy: Customers can cancel their membership at any time. Cancellations are effective immediately upon request, and customers will no longer have access to program materials.
5. Restrictions and Disclosures:
- We do not provide medical advice. Our coaching services are designed for general fitness and performance enhancement and should not be construed as a substitute for professional medical advice or treatment.
6. Privacy Policy:
- We prioritize the privacy and security of our customers’ data. Our privacy policy outlines how we collect, use, and protect personal information provided by customers. Please refer to our privacy policy for more details.
7. Physical Address:
- We do not have a physical address associated with our online coaching services.
8. Promotions and Discounts:
- From time to time, we may offer promotions or discounts on our coaching services. The conditions and terms of these offers will be clearly disclosed at the time of promotion.
9. PCI Compliance and Security:
- We comply with PCI standards to ensure the security of customer payment information. Our website and payment processing are secured with HTTPS and other industry-standard security protocols.
10. Accepted Payment Methods:
- We accept payments via Stripe using major credit cards, including Visa, Mastercard, American Express, and Discover.